Q This was another category with a large number of questions, particularly raising staff shortages and long queues. We understand the theatre interval problem (lots of people needing catering in a short half-time break), but the situation doesn’t seem to have improved.
A The Club is conscious that this can and should be better. It has a big impact on the matchday experience. There is an overall shortage of matchday staff, and this has been the case for some years, despite efforts to recruit and retain with higher casual pay than competitors, free food, loyalty bonuses etc. We are therefore changing the way the service is provided and bringing in more technology. For example, in the Gymbar we will be adding an additional till and card reader, pre-pouring pints for half-time (accepting the observation of one supporter that pints shouldn’t be left poured for long periods) and providing the opportunity to purchase four-pint pitchers. In the concourse, we are introducing a new system involving ordering and receiving a number, that number appears on a screen when the order is available, then the fan collects.
Q The lack of ketchup bottles in the concourse was raised as an issue.
A Apologies, this was a particular problem on one Saturday and shouldn’t reoccur.
Q Could there be whole Oatley Milk available, as this tastes better in hot drinks?
A A fair point – we will look to supply this.
Q Will there be outside catering for away fans? Through the Supporters Club website we are directing fans to the local pubs and other outlets. A clear link on the FGR website to the Away Fans Guide on the Supporters Club website will help.
A When the new toilets replace the current temporary toilets, then we know the space available to provide a catering outlet. We will add a link to the FGR website.